Frequently asked questions (F.A.Q.'s)

Q. Can we get a brochure of your properties?
A. We have decided to offer a web brochure instead of printing one. In this way we can keep it constantly updated and more accurate than a printed version. So bookmark us and come back to our site often to see what is new and different!

Q. Do we work with travel agents?
A. Yes, absolutely. We are pleased to work with travel agents in arranging their client’s accommodations. Please give us a call at + 44 (0) 7909 961408 or email us at info@cornwallholidaylets.net to let us help arrange a property.

Q. Can we rent for less than a week, and is the rental period always Saturday to Saturday?
A. Normal rentals are one week, Saturday to Saturday. Occasionally we are willing to bend this rule (either for rentals of less than a week or to allow mid-week departures), especially if it is off-season.

Q. Can we use a credit card to pay for the rental?
A. Yes, we accept Visa, MasterCard and American Express cards. Most short holiday letting businesses will only accept cheques, but we want you to get as much mileage credit as possible so you can come back and enjoy another vacation soon!

Q. Are linens provided?
A. Yes, linens are provided.

Q. Is the kitchen fully equipped/is there a washer & dryer?
A. Kitchens are fully equipped to an exceptionally high standard. For a full specification, please visit the “Apartments” section of our website!

Q. What happens if we break something while we are in the house?
A. On departure you should inform the local representative of the damage. We will arrange the repair and provide you with a receipt. We will then deduct the repair cost from your £ 100 for payment.

Q. How do I pay for the rental?
A. Please see the “Booking” section of our website for further details.

Q. What is the cancellation policy?
A. Please see the “Terms and Conditions” section of our website for further details.

Q. Will we know how to find the property and will someone be there to show us around?
A. You will get directions to the property by using the “Apartments” section of our website. There will normally be a local representative there to show you around.

Q. How far in advance should we book?
A. Booking 8 to 12 weeks in advance is ideal. Availability is still very good that far in advance and we have normally set prices and know our plans for the property.

Q. Is there a price break for rentals of longer than a week?
A. Long-term price breaks normally start at two weeks. Long-term tariffs are negotiable in advance.

Q. What happens if we have a problem during our stay?
A. If there is any problem with the property please call the local representative immediately. If the problem is not resolved within 24 hours, please call us. We can’t help fix a problem if we don’t know about it!

Q. Do you have any references, floor plans or additional pictures?
A. Depending on the property we may be able to provide additional information. If you want more detail please give us a call.

Q. What is the check-in and check-out time?
A. Normally check-in is between 5 p.m. and 6 p.m. on Saturday afternoon. Checkout is normally by 10 p.m. on Saturday morning. In between, the properties are cleaned so please try not to arrive before 5 p.m.

Q. Is maid service included?
A. For most properties a weekly cleaning and change of linens is included. Depending on the property more service may be included. If more is included it will be shown on the property detail page.

Q. Do you arrange airline reservations?
A. Sorry, no we don’t.

Q. Do we need a car / can we walk into town?
A. For rentals outside a major city most people will want the convenience of their own car. Please refer to the “Local Information” section of our website for further information.

For all enquiries please contact :
Campbell Investments (owner)
48 St. Paul's Avenue
Willesden Green
London
NW2 5UD 

Mobile
+ 44 (0) 7909 961408
Email: info@cornwallholidaylets.net